Once I decided to use them, the process was smooth and container was delivered and picked up as scheduled.All my items arrived in great shape. She gave me a good price from the beggining and assured me she could match prices. The sales lady didn't bombard me with phone calls (like the other moving companies did) and gave me time to think about all the other options. I actually had a great experience with this company.I arranged a moving from LA to Houston, and everybody working for my move was very attentive, patient and flexible. I know they are hoping I will forget but I have a pet peeve about bait and switch type tactics. Six months later on the drop off they asked again and were clueless how to proceed fulfilling their guarantee (1st month refunded) and they are "looking into it". Management called and I told them about the issues right after pick up and they said "we will investigate". I called several times to get an update and each time the new deadline for pick up was missed. The help line told me I would be able to add insurance later if I wanted (I assumed as long as before I began packing) but that was not true. My pick-up was not done in the time I was told, so the entirety of my belongings were baking in the sun for hours in the Houston summer. I feel bad that management there does not back up their satisfaction guarantee or generally follow up as any legitimate business should. The only reason PackRat gets a second star after being dishonest with me is because the drivers there are very courteous.
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